Your first email to the Fasthosts customer service department will receive an automated response. The response will tell you:
Dear Customer,
This is an automated reply and your query has not been seen by our Support Team.
We have not been able to process your support request as either your account number and support PIN were missing or incorrect. Please re-send your request, including your account number and PIN in the first two lines of your email, remembering to include the "n" in your account number.
But, you see, it's your own fault. As they go on to explain... "This information is available within the welcome email we sent you when you opened your account." Oh, yeah! Now I remember. And that welcome email is right high on my memory list...
And just to show they're a 21st Century kind of outfit, they don't miss the opportunity to brand and upsell/cross-sell: "If you would like to find out more about Fasthosts products, please visit our website http://www.fasthosts.co.uk/ or email [email protected]." Because while I'm trying to get a problem solved with you, I might as well do some more business with you, right?
Oh, well--this was the painless part.
Never be tempted to use Fasthosts.
They are rubbish in everything they do.
Whether it is just for one basic site, or like us a reseller with many, do not go near them.
They will be more trouble than they are worth, with slow servers, bad idiotic support and terrible attitude to customer retention. Don't do it
Posted by: Mark | 06/25/2008 at 11:00 AM