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3. Complaint upheld
Fasthosts said there were no traffic limits in place for any of their shared hosting accounts. They explained that the high resource use policy was designed to prevent customers abusing the servers and believed the text in their terms and conditions of use made that clear. They said, to date, they had never had to tell a customer they could continue using the website only if they paid an additional fee. They said they would not repeat the claim "unlimited traffic to your site" and would make their high resource-use policy clear in future ads by including the statement "When a website is found to be monopolising the resources available Fasthosts reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Fasthosts continues hosting the website for an additional fee." Fasthosts said they no longer sold or advertised "Starter" or "Home" packages, only "Standard", "Professional" and "Business".
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