Dear Mr Fuller,
Thank you for your support enquiry,
As your account details have not been kept up to date with a valid contact email address we will require you to do the following so that we can update you contact email address and re-send you login details.
Send a copy of your driving licence or passport
Send 2 items out of the following:
Utility bill (Gas/Water/Electric)
Bank statement
Credit card statement.
The address details on these documents must be the same as the address on your account.
Include your account number on the coversheet for this fax and please provide an email address that we can send your details to.
We will be unable to provide a refund for the service you have been billed for as this was for the renewal of a service. When you first purchased this service we provided a 30 day cancellation period, this goes beyond the 7 day cooling off period to which you refer in your previous email.
As you have been charged for a renewal we cannot provide a refund.
I'm afraid we will be unable to assist further with this issue, however, if you are not satisfied with this response please email [email protected] and this descision will be reviewed by a manager.
If you require any further assistance please do not hesitate to contact our support team.
Kind Regards
Tom Hankins
Customer Support
Fasthosts Internet Ltd.
Fasthosts is registered in England and Wales.
Registered office: Discovery Court, 154 Southgate Street, Gloucester, Gloucestershire, UK. GL1 2EX
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