Hi all,
If you are looking for Fasthosts, the UK Internet Service Provider, their site is here. This weblog is not affiliated with them. In fact, this weblog is a complaint blog about their callous treatment of clients and customers--it is my hope to persuade you not to do business with them.
If you've any initiative at all, you'll have found stories about their being hacked, going down, working with repressive regimes to suppress dissent, ignoring their customers, (Love that title--Fasthosts Hell) and losing their customers money. They even tried to rip off Microsoft--but don't let that inspire misguided sympathy for them...
I am one of the clients who feels unfairly treated by Fasthosts. I intend to tell you why, and what I am trying to do about it. I will at some point ask for your support--but not your money.
Welcome! And let the games begin.... Here's the story so far...
In February 2007, I was working for a company doing online research. We were exploring the idea of a special service that revolved around online communities, and I was asked to reserve a domain and webspace called intelligent communities.
Fatefully, I chose Fasthosts. They do it all online, you see--I didn't have to speak to anyone. As we didn't have company credit cards, I used my personal one. (By the way--don't ever do that...)
I signed up using my company email. Personal credit card... company email... (By the way--don't ever do that...)
Fast forward to May--I am resigning from the company. We never did anything with the intelligent communities idea, and I forgot its existence.
Fast forward to February 2008. A charge appears on my Visa card statement. Since I have online banking, I see it the same day. By the way, online banking is the best thing since sliced bread. The charge is marked Fasthosts, and the story all comes back... Oh, yeah--intelligent communities.
As this is an advance billing for webspace, it can't be that hard to cancel--I'm not going to use it, right?
Wrong.