Review Centre has 110 reviews of Fasthosts services. Click into the extended post to read them all.
Here's just one, which we think is more or less representative of all of them:
on 7th Feb 2008
User Rating : 0
Respect : 0
I do not recommend Fast Hosts.co.ukAs far as I am aware this company has just charged me £400 for an account I canceled a month ago which they never actioned, and looks like I'm not going to see a penny back.In my opinion, how any company that displays the arrogance of this outfit manage to stay in business is beyond me.I've just moved to Heart Internet and they are like a breath of fresh air.
authordocs's full review
Full review by
iainstansfield
on 14th Mar 2008
User Rating : 0
Respect : 0
Bad Points: Queue position 61 when I called support Problem with their SSL server was not resolved for 2 weeks Accounts never respond to emails
General comments: I do not recommend Fast Hosts! I have had the experience to be a reseller of this company for 4 years and in my opinion the quality of the hosting has deteriorated to the point where eCommerce sites have not functioned due to server problems as far as I am concerned, their technical support staff have been unhelpful, extremely unhelpful when dealing with customers. Their accounts team as far as I am aware have not yet responded to emails, for example when I complained they had taken payments from our credit card for services that I personally beleive they didn't supply or provide. I cant think of any positive experience I personally have had therefore I do not recommend www.fasthosts.co.uk.
iainstansfield's review and ratings | 143 words
Review by
Guest.
on 9th Mar 2008
User Rating : 0
Respect : 0
In a word, unhelpful. Tried to set up an account today. Reached confirmation screen saying a sales rep would call back within 15 mins. As far as I am aware nothing. An hour of waiting later and we called them (not via the 0870 number thankfully). Our first few attempts at queuing saw us cut off. Our final attempt, lasting 1hr 15 mins finally saw us speak to someone. No help though. They insisted we input the number wrong (not true - it was correct on our confirmation screen) and that they calle ...
Guest.'s full review | 155 words
Review by
sneaky
on 6th Mar 2008
User Rating : 0
Respect : 0
Absolutely no good points in my experience. Everything bad for me. Six months on and I'm still locked out of my account! As far as I am aware I have not received a password reminder or anything from Fast Hosts! Therefore I do not recommend to go on www.fasthosts.co.uk.
sneaky's full review | 52 words
Review by
Guest.
on 17th Feb 2008
User Rating : 0
Respect : 0
Accused of abuse today, never got email, got cut off without warning. Still don't know what I've done, I had a small website with few visitors. My account suspended, so I can't transfer domains to new server. Wish I'd never signed up.
Guest.'s full review | 64 words
Review by
crazyfruitbat
on 16th Feb 2008
User Rating : 0
Respect : 0
I wish I had checked fasthosts on this site before using them, they have been nothing but trouble for me since I started using them. When I registered my domain name (which I would have thought was automatic) I think they gave my the wrong URL than the one I typed in (which they were going to charge me for but I shouted on the phone). My main problem with them was billing. As far as I am aware they NEVER contacted me by e-mail to tell me that I needed to pay, instead they just took it from my cr ...
crazyfruitbat's full review | 472 words
Review by
Guest.
on 15th Feb 2008
User Rating : 1
Respect : 0
Not able to trust this company to do the right thing if any problems in the future. Appalling behaviour and non-existent communication over password issue/security breach on the most important day in year for our online sales (weekend 4th Dec 07) and we had to threaten legal action to get them to free up our ftp files to be able to change our webhosts. This took 2 weeks and we lost all Xmas sales.
Guest.'s full review | 82 words
Review by
widowspeak
on 12th Feb 2008
User Rating : 0
Respect : 0
I would never host any site with them again and I would not recommend anyone to do that either. I have had 5 websites with them and moved all of them out.
widowspeak's full review | 69 words
Review by
fhreseller
on 11th Feb 2008
User Rating : 1
Respect : 0
It will take a 100 hours, however we are finally being pushed into moving our 100+ sites. We wanted to move 6 months after we joined and have been trapped by the effort it would take. They had been totally down for a whole month, before we joined, them and wished we had gone elsewhere. I recommend to not use fast hosts.co.uk.
fhreseller's full review | 140 words
Review by
authordocs
on 7th Feb 2008
User Rating : 0
Respect : 0
I do not recommend Fast Hosts.co.ukAs far as I am aware this company has just charged me £400 for an account I canceled a month ago which they never actioned, and looks like I'm not going to see a penny back.In my opinion, how any company that displays the arrogance of this outfit manage to stay in business is beyond me.I've just moved to Heart Internet and they are like a breath of fresh air.
authordocs's full review | 103 words
Review by
ollymuff
on 5th Feb 2008
User Rating : 0
Respect : 0
Website going offline all the time, 30minutes unto 2 hours to get to speak to someone. Saying it is your problem when they have a fault with their server, the emails you get back if you use the online support is all IT talk that you don't understand as they all think that you know 100% what you are doing so not customer friendly. In the past 9 months being with Fasthosts, I have been offline 19 times the longest was for a week and a half with them saying it was my fault then they admit it was th ...
ollymuff's full review | 225 words
Review by
lewisukk
on 31st Jan 2008
User Rating : 0
Respect : 0
I do not recommend to use Fast Hosts.
lewisukk's full review | 39 words
Review by
Guest.
on 31st Jan 2008
User Rating : 0
Respect : 0
In my experience... 30 minutes plus to get through to support. When you get through to support, it's usually your fault something has gone wrong i.e. email works in am - doesn't work in pm. Apparently our fault. Unhelpful sales staff i.e. we cannot give you a resolution time. We cannot give you feedback on progress, status other than send an email to "escalation" Will not provide name of managing director such that you can give him a chance to understand customer complaints. Inability to give an ...
Guest.'s full review | 112 words
Review by
Guest.
on 31st Jan 2008
User Rating : 0
Respect : 0
Hosting with them for 3 odd years now on dedicated servers and same story too much hassle to move on so my own fault. But others thinking of using them beware. The help of the people on the phone is mind numbing, they have overcharged us for services we dont have, not yet refunded us and say we do have them. Replies to mails has taken a month. And as far as I am aware their invoices are not broken down so you cannot see what you are paying for, surely against some law somewhere? And as for the p ...
Guest.'s full review | 178 words
Review by
thegreatgwin
on 29th Jan 2008
User Rating : 5
Respect : 0
Whilst writing this review I am on hold to Fasthosts support. It has been 1hr 4minutes and counting. After using their INSTANT sign up, I was told to wait and would receive a phone call from their staff within the next 15minutes. After 1 hour and still no phone call received, I decided to call their customer support number. I was told for the first 20minutes of waiting that I was in queue position 2. I have now been at queue position 1 for the last 45+ minutes. Also NO email regarding my sign- ...
thegreatgwin's full review | 128 words
Review by
Turnip
on 28th Jan 2008
User Rating : 0
Respect : 0
Fasthosts are not worth the money in my opinion! After their widely publicised security breach late last year, they are still yet to get anywhere close to remedying the situation. Access to my emails was prevented in the middle of December, I still cannot get access over 1 month later! The disregard for anything close to 'support' is unbelievable in this day and age in my opinion. If I'd known how bad this was going to be I'd have had better luck and more control with a geocities account. It ...
Turnip's full review | 255 words
Review by
little guy
on 28th Jan 2008
User Rating : 0
Respect : 0
Be aware of the terms and conditions. My experience is that everything is an online purchase and charged to my credit card. Ive not yet recieved invoices informing me of when and for what they will be debiting my account, I have recieved bills even for services that as far as I am concernec I was unaware I had asked for. I feel I can't question the invoices because they are sent after the payment was taken from my card and to top it off I cant seem to get my money back due to the Terms and Cond ...
little guy's full review | 137 words
Review by
Guest.
on 25th Jan 2008
User Rating : 0
Respect : 0
These have got to be the worst level of service I have ever experienced. Do not use them. We have rented two servers from fast hosts, and while it is cheap, when we had problems, these were never sorted out quickly, some not even at all. As far as I am aware they never returned support emails either. Dont recommend Fast Hosts.
Guest.'s full review | 93 words
Review by
Guest.
on 24th Jan 2008
User Rating : 0
Respect : 0
Fasthosts in my opinion is not worth the money I payed! I do not recommend them as a Web Hosting Company!
Guest.'s full review | 34 words
Review by
Guest.
on 23rd Jan 2008
User Rating : 1
Respect : 0
As far as I am aware they are one of the bigest companies, however in my opinion they are the worst. They recently made an error on my billing and refused to credit it back to my card. With their attitude, I'm surprised they still have a business. Whilst writing this review, I have moved from que position 27 to queue position 14 - at least I'm not paying their 0870 No! WHAT EVER YOU DO, I RECOMMEND TO NOT USE FASTHOSTS. There's zero customer sevice and I've held for hours to get through.
Guest.'s full review | 107 words
Review by
peter912
on 21st Jan 2008
User Rating : 0
Respect : 0
I found it impossible to contact Fasthosts by telephone or email in December when as far as I am aware a security breach caused them to request me to change all of my passwords. This must have happened to thousands of others too. The security breach was one thing, but in my opinion the such poor support is insufferable for me.
peter912's full review | 69 words
Review by I do not recommend to use Fast Hosts. Review by In my experience... 30 minutes plus to get through to support. When you get through to support, it's usually your fault something has gone wrong i.e. email works in am - doesn't work in pm. Apparently our fault. Unhelpful sales staff i.e. we cannot give you a resolution time. We cannot give you feed ... Review by Hosting with them for 3 odd years now on dedicated servers and same story too much hassle to move on so my own fault. But others thinking of using them beware. The help of the people on the phone is mind numbing, they have overcharged us for services we dont have, not yet refunded us and say we do h ... Review by Whilst writing this review I am on hold to Fasthosts support. It has been 1hr 4minutes and counting. After using their INSTANT sign up, I was told to wait and would receive a phone call from their staff within the next 15minutes. After 1 hour and still no phone call received, I decided to call their ... Review by Fasthosts are not worth the money in my opinion! After their widely publicised security breach late last year, they are still yet to get anywhere close to remedying the situation. Access to my emails was prevented in the middle of December, I still cannot get access over 1 month later! The disrega ... Review by Be aware of the terms and conditions. My experience is that everything is an online purchase and charged to my credit card. Ive not yet recieved invoices informing me of when and for what they will be debiting my account, I have recieved bills even for services that as far as I am concernec I was u ... Review by These have got to be the worst level of service I have ever experienced. Do not use them. We have rented two servers from fast hosts, and while it is cheap, when we had problems, these were never sorted out quickly, some not even at all. As far as I am aware they never returned support emails either ... Review by Fasthosts in my opinion is not worth the money I payed! I do not recommend them as a Web Hosting Company! Review by As far as I am aware they are one of the bigest companies, however in my opinion they are the worst. They recently made an error on my billing and refused to credit it back to my card. With their attitude, I'm surprised they still have a business. Whilst writing this review, I have moved from que po ... Review by I found it impossible to contact Fasthosts by telephone or email in December when as far as I am aware a security breach caused them to request me to change all of my passwords. This must have happened to thousands of others too. The security breach was one thing, but in my opinion the such poor sup ... Review by I'm a Fasthosts Reseller but I can't really can't take it any more. I'm looking for an alternative web host. I also am amazed on how they rank so highly... number 10 in tophosts own list... In my opinion they talk a good talk, they look professional, pricing is ok but technical support in my e ... Review by I would recomend to not use fasthosts - in my experience I spent hours on the phone! Madness. The level of service in my opinion is bad as for me the customer services were unhelpful. I have transfered my domains and hosting over to www.pmhis.net - they seem to be good at support, helpful and reason ... Review by I found the customer service very unhelpful, I also wasnt happy with the hosting or even the price, especially for what you recieve. I do recommend Fast Hosts! Review by I think their customer service. If I needed an issue resolving they were more than liklely to tell me that it is a problem I had. When cancelled hosting they immediatly took my site down even though I'm sure I paid for the month. I do recommend Fast Hosts. Review by Our company hosts around 100 domains on a Fasthosts reseller account and are currently in the process of removing them all. I am the webmaster for these websites and I have spent all day every day for the last 4 weeks dealing with the problems that I feel this host has caused. I get one site up and ... Review by I cant think of anything good to say about FastHosts trading practises! I do recommend FastHosts for your Web Hosting Company. Review by I recommend to not use FastHosts. As they failed to respond to my emails, phone calls and letters, as far as I am concerned failed to carry out your instructions... In the past few days I have received a serious of silent calls, one claiming to be from Halifax Bank seeking to verify personal details ... Review by Not a customer service-oriented mentality Unresponsive Review by Like other people we have been told the passwords have been changed and we still have not recieved notification. And now they want to cahage us for a copy. We have 30 clients that us this company and all are having problems but we get no joy on phoning them after waiting anything up-to an hour on th ... Review by I have around a dozen websites, some of which are mine, some of which are for others. As far as I am concerned I can't access any of them and those with SQL have been down for weeks now. My own business domain name is up for renewal and I can't get into do that at the moment. I do not recommend Fas ... Review by Fast Hosts have a good range of services at reasonable prices. Currently seem to have reliability problems our asp.net applications seem to be suffering an ISP caused fault about once every 12 weeks. Review by I understand that the company is currently going through a difficult time and as a result, demand for customer care is running high, but in my opinion no company in 2007 can expect me to wait for literally hours on phone lines, being charged premium rate 0870 fees simply to speek to an operator. The ... Review by I cannot believe they changed the passwords of seemingly hundreds of their customers, perhaps thousands, without informing them. I have not received an email nor a letter about any of their password changes and can no longer access my account or email. I am horrified to search online and read so man ... Review by In October, I believe that fasthosts.co.uk were hacked. We (their clients) had to change all our passwords, which I duly did. Recently it became impossible to ftp to my domains, and I tried telephoning - 49th, 51st, 39th, 52nd, . . .in the queue (this equates to around 9 hours of standby) so I tri ... Review by I feel I had no support as I was in a que of 60+. After 1 hr of waiting, the phone cuts off on me before getting through to support. I personally found it difficult to leave Fasthosts as I have not yet found advertised methods of transferring to another supplier or cancelling subscription. In my o ... Review by For anybody thinking of using fasthosts.co.uk - I would urge you think again. After destroying a number of my customers websites by deciding to reset all control panel, sql and ftp passwords they took over a week to post out a letter containing new passwords which did not work - I received somebo ... Review by Having had a letter from fasthosts.co.uk in October stating that the servers had been "compromised", they advised resetting all passwords. I spent the afternoon doing just that on all domains, all emails, all ftps, everything. When some time later I could not ftp to my domains, I asked (email) for ... Review by They are very arrogant in my opinion and totally self declared the best. Review by I have been a customer for 9 years, when they started out they were good. By about 2001 they were they best there was. I think they have outgrown their abilities and lost control of their business, now they are the worst there is - I cannot even get in touch with them, I cannot use any of the servi ... Review by My advise is - Don't bother using fasthosts.co.uk as your host service. Even if they are cheap, they're a total waste of time and money. problems I have encountered so far are: Not answering the phone (if it actually rings, as its almost always engaged). Not answering emails (in fact to get an au ... Review by I had a problem with Fast Hosts a while back and was told it was my fault. I then went through many FTP clients, the issue was when uploading the connection would break. I eventually found a client that worked. It has always been a battle to get FTP running smoothly. However this is no longer an i ... Review by Where to start? I cannot think of a company that has done more to place obstacles in its customers' paths that fasthosts.co.uk . We were OK until Fasthosts was hacked. An email on the 18th October recommended changing passwords. We checked our account and nothing had been changed and saw no need to ... Review by Yes they have had problems with passwords lately. But if you contact customer support (yes I know, 51 in queue) when you finally get through they helped me big time. The password problem stopped me from buying a domain I wanted but then after the phone call they reset and gave me new passwords ov ... Review by If you are hosting anything more complex that a basic website with a few pages (especially anything with a database)....I wouldn't recommend Fast Hosts Review by Fasthosts recently have resorted to resetting any password which was not changed after the hack and only sending new ones out (the best bit) via Royal mail. I can't get into my account and update my sites and have not received any post from them. A web based company resorting to Royal Mail to send ... Review by I cannot recommend Fasthosts until they get their act together and start working for customers. A national rate help-line is just taking customers for every last penny. OK - support costs - but isn't that what ISPs and hosting companies are supposed to do??? Review by Unbelievably poor service - Cancelled all Control Panel Password without any notice. They say they did give notice, but they did to some and not others. After this I will move all my 47 accounts to somewhere else. Yes I was stupid to have that many accounts with them ...! Review by I wouldn't recommend using Fasthosts - any cost savings are quickly offset by their poor service. Review by Great website, appalling service. Review by Don't use Fast host, unless you really need the exchange server system, which I must admit is a usefull thing to have (you also get a free copy of Outlook 2003!). Thursday 29th and Friday 30th November - they seem to have given up. Their FTP system has failed, Access to MySQL databases appears to ha ... Review by Fasthosts dedicated servers offer very poor support for any physical hands on work to the server. We were locked out of our dedicated server and requested a password reset. Fasthosts charged us £70 for for an engineer to do this and told us this will probably be done in the next 2 days but could tak ... Review by Do Not Use This Company! Some of the worst customer service I have ever experienced. They ignored email requests to cancel or close an account, they do not answer telephone calls and pass you from pillar to post, they will stretch all services out as long as possible to get as many payments from yo ... Review by Fasthosts decommissioned the server my business website was hosted on, with no warning. Our website was destroyed, and our email stopped. I was offered no apology or compensation. Customer service was appalling, and often un-contactable. Do not use this company. Review by If you're going to go for hosting use HostGator, 123-Reg, etc....I don't recommend using FastHosts... The worst hosting company I've used! I can't express this enough!! Review by If you hire a dedicated server they try and put the problem back onto you. I had two instances of hardware failure. 1, A network card meaning my server could not connect to the internet (5 days lost) 2. A hard drive failure meaning my server was trashed ( another week lost) And first they tried ... Review by Have lots of extra charges for add ons and are therefore somewhat expensive at FastHosts www.fasthosts.co.uk. Had issues with down time recently where email and website were offline for a lengthy period of time. Service issues with email pop3 servers failing. Still haven't been able to fully clos ... Review by I have been a Reseller with Fasthosts since 1999 and back then they were the best host providers in Europe. Their customer support was excellent, their service brilliant. What happened, because its all gone? Now they are the most expensive host providers I have ever come across, they haven’t dro ... Review by I have been with Fasthosts for a over 2 years and have never ever had a problem with them. I have not got a business that relies on the site being up all the time but my site has never been down for longer than a day max, and Fasthost always drop me an email to advise when this may happen. Recently ... Review by I have been with fasthosts for many years but recently, their billing practices and customer services have taken a definite turn for the worse. After having my wallet stolen, my card details on the fasthosts website were not up to date. Not realising my hosting account was due, fasthosts tried to ... Review by My last credit of £350 only got after 4 weeks and was told director had to authorise before it could be done. This was as they admitted was all their fault and was owed to me immediately. Not the sign of a financially well company when directors have to authorise this sort of thing. Their tech suppo ... Review by On the basis that when something goes wrong they made little effort to sort it out, so I will never use them again. They double billed me and obtaining a refund was a nightmare. Definitely not customer focussed. They would rather lose business than work to sort out any situation, which means that i ... Review by My dedicated server down for a fourth day, Fast Hosts don't answer phones and are not replying to my emails - except to say there services are fully functional. Of course I can not get access to my control panel and even their accounts department can't be reached on the phone. Review by They have absolutely no support whatsoever, and are ridiculously expensive, especially considering how cheap and good US hosting services are. Anything you ask (even if it's their fault) and they will charge £70 on your credit card immediately. Without doing any work. Yes. That's right. It's cal ... Review by Last night, not for the first time since I've been with Fasthosts, the server went down for around 5 to 6 hours. So my site was down virtually all night. Today they have claimed it was back up at 9pm well mine wasn't. Whenever this has happened I have never had an apology or an email explaini ... Review by During the day you can expect very long phone queues. When things go wrong they claim: "we don't have access to the information". When asked how long a major problem will take to fix, they say: "we don't have access to the information". They limit the bandwidth of incoming traffic to 1mbs. When ... Review by I have posted here before and have managed very painfully to now close all but two of my accounts and thought that since March things may have improve/ changed. Simply out I can't access my control panels, Technical put me on hold for 6 mins and then the call was 15 minutes only to be told this was ... Review by When I recently contacted them asking them politely to please refund some money they had taken from my card without permission for something I did not ask for (or require), they basically told me to go fly... I then got a little more forceful and told them that I would contact my card company and ... Review by When I recently contacted them asking them politely to please refund some money they had taken from my card without permission for something I did not ask for (or require), they basically told me to go fly... I then got a little more forceful and told them that I would contact my card company and ... Review by Their web hosting service is slow, and they hang up the phone if you have a few pre-purchase questions. Overall, a bad move for any developer who needs a hosting company. FastHosts is a no-no! Review by I am still trying to close my account after they took £23.50 from my account when they shouldn't have. I contested this with my bank, and FastHosts now want another £60 for doing so, and they won't shut the account until I pay, despite having a years money in advance for a system I can't use an ... Review by I only use a basic home package from Fasthosts, for £4.99 per month, which for my needs at the moment is fair enough! I get webmail and FTP connection for that. However, after reading some of the reviews on the Review Centre, I think if I ever wish to upgrade my personal site, I shall be looking els ... Review by You can get cheaper service elsewhere, so I advise you to shop around and stay well clear of fasthosts. Review by I had the reseller account from fasthosts, I had build some asp sites connected to a mySQL database, it would sometimes time out and always seemed slow. It got to such a stage that I no longer had confidence in the Fasthosts reseller account, I had rang on a number of occasions regarding the slownes ... Review by I had thought that perhaps I may get faster speed using a dedicated server, and on having rang the FastHosts sales department on the morning of 20th February 2007, I had a few questions to ask before proceeding. I had asked, as the "Personal engineer support service" been charged at £120 per hour. M ... Review by I have loads of accounts with them and have just missed one months payment and got stung for £23.50 . Do not use this company. I am very annoyed. Review by If you forget to update your credit card details after 7 days they will sting you with a £20 administration fee for all your accounts!! Great if you are away on holiday!! They won't refund for any reasons!! Review by I went with Fasthosts because they came highly recommended by a trusted friend. Initially I thought they were quite expensive compared to other hosting companies - but they were very helpful and in the beginning; they were very reliable. After a few months Fasthosts change their pricing struct ... Review by But came back from holidays and fasthosts is down, can't access anything, ftp is also down but my site is not down. This sucks, i have to upload a new company's site and boss is getting mad, but because of fasthosts. They should give us compensations :D Review by Do no use - they take money out without your consent! Review by I had been with FastHosts for about a year when I had to change my debit card due to wear and tear. A month later I noticed that my website was down, and I could not access my email. I contacted them, and they told me it was due to them being unable to take payment. I immediately amended my card d ... Review by I received spam promoting a site hosted on their servers. I contacted their abuse team and got no reply. I then called their customer services and their line is that as long as the email didn't originate from their network, they are not concerned as they can't 'prove' the email campaign was instig ... Review by I have a Linux dedicated server running Fedora with FastHosts web hosting. I have been with them for 3 months. The last month has been dreadful. Updates controlled through FastHosts wiping out PHP class files, and down times that break their service level agreements. The update lost me 2 and 1 ... Review by I have been with them for 1 month, and I have had problems from the start. They have given every excuse under the sun, but at no point actually solved the problem or shown much of a willingness to really try. FastHosts separate you from any tech guys or managers and constantly tell you that problems ... Review by I had 3 websites hosted with FastHosts, and I decided to ditch one domain and move the other two to Streamline. Can you imagine how surprised I was to get a debit on my card for the domain I ditched? I contacted them to inform them of their error, and they replied that as I had not informed them in ... Review by The broadband activation went smoothly, but they will not give me a migration (MAC) code, so I cannot move to another provider without downtime. If I had known that FastHosts had such restrictive policies then I would not have signed up to them. Review by I had my site hosted with FastHosts for over a year. The uptime of the site wasn't critical, so I didn't seem to notice any downtime that other people have complained about. However, I did have issues with their service. As someone else has mentioned, their systems generate a warning when your cr ... Review by I have been a customer of Fasthosts for seven years. I took their free trial of their email services. I could not get the system to work the way I needed to, so I looked at other providers. I found the right solution but forgot to cancel the account with Fasthosts email. I received a notification th ... Review by When FastHosts IS up and running, it is nice and fast, but it goes down too often, with a "Service Unavailable" message. Give it a few minutes (or hours) and it works fine again. If you can live with occasional (daily) downtime like this, then go for it. I signed up with FH a couple of weeks ago, an ... Review by You are supposed to retain up-to-date card details on your FastHosts web hosting account panel, but my card was changed during the year. I was sent a reminder while on holiday that the account was due to be renewed and I paid on return. However, the following day I received an invoice for £23.50 for ... Review by FastHosts operate a policy that does not provide MAC codes to transfer between broadband providers. Be aware of this if you sign up to their broadband service, as it means that you'll have cancel your current contract before getting a new provider. Review by I set up a test domain so I could check the performance of FastHosts before transferring my main website. I wanted something that had a bit more storage than my current host, provided perl and .NET, and had a generous bandwidth allowance. I bought their "Business Hosting" package. Setting up the ... Review by This is a follow up to my previous review. Once again Fasthosts have excelled in their lack of customer care. My web site has been down for nearly 24hrs and so has their own web site. No access to control panel no email responses from them. My advice is to keep well clear of them. I seriously cons ... Review by I have my website and ms exchange email system with Fast Hosts The website has been down as they are out of connectivity from Telewest. NOW what do I do? I called up tech. support and they say it will be up in hours if not in days ??? Now what kind of reply is that? What kind of hosting busine ... Review by Fast Hosts, a complete waste of money. Extremely unreliable service. My website and email are down regulary throughout the week. The support team are dreadful. I regret signing a contract with Fast hosts. If reliable hosting and email are important to you, steer well clear. Review by FastHosts is useless. They make all these offers in their advertising then turn around and start charging for extras that you would expect to part of the price, especially as they are not a cheap hosting service. You can only have 5 email boxes that have SMTP outgoing WHY?? You have to pay for ALL ... Review by So, I've now raised at least 10, maybe 15 support tickets with Fast Hosts, most of which are along the lines of: "our site says server is down" or "or our site says too many sql connections." to which the Fasthosts response is always "oops" then if you press a bit harder, "yeah, it's because you're ... Review by I chose Fasthosts after almost going insane with BT, the main reason for the choice was that they don't sign you into a 12 month contract. The service has been good although not the best value for money by far. They recently reduced thier prices (which don't show VAT which is technically illegal if ... Review by I have been criticised by an ardent supporter of Streamlinenet for not writing a review of Fasthosts whilst reporting my absolute nightmare with Streamlinenet. My site had been down for a week and I was trying to get Streamlinenet to do something. Support tickets were unanswered, there was no tel ... Review by I'm in the process of setting up a new Internet Merchant/sales site. Nothing fancy (and I won't mention the URL here, as I'm not on a freebie trip), but I did need some method of accepting payment via credit card and debit card. The Fasthosts Ecommerce package looked excellent. Good pricing, and see ... Review by I've been a Fasthosts customer myself for about three years now and prior to this my employer was also a customer after my colleague and I did some research and recommended Fasthosts to him - so overall, I've been dealing with Fasthosts for about five years. In their early days Fasthosts were te ... Review by We use Fasthosts as a re-seller account and it has proved to be an excellent service. Our own control panel listing all domains held, then click through and manage all sites with ease. Send clients links to view stats, set up domains and email accounts through UK Reg etc. All very easy and thus far ... Review by Whilst FastHosts (www.fasthosts.co.uk) offer a great array of products and services at what seem to be very reasonable prices any serious developers or e-business sites should be very warey of their shared hosting plans. I must admit I love the control panel and the list of features I think they ... Review by Our site has been down for a week FastHosts (www.fasthosts.co.uk) and they say it will be days until they will renew the domain after it expired. I am the official contacts but because we don't have the username and password for the UK Reg account it is in, they will not renew the domain. I wa ... Review by Our Business websites have been with FastHosts (www.fasthosts.co.uk) for about 6 months. In that period we have had frequent problems with lack of resources and mail servers going down. They are cheap and should not be used if you are planning to host busy dynamic (ASP, PHP etc..) sites. Some advi ... Review by FastHosts (www.fasthosts.co.uk) company is simply terrible! I was with them using their Reseller Account for just under a year in 2003/2004. In short, I found their prices to be extortionate as they charge you extra for all features (even to activate ASP on a Windows Reseller plan! Come on!) on top ... Review by We have moved our site to Fasthosts.co.uk as they were the only hosting solution offering 2Gb of disk space for reasonable price. We currently store over 200,000 static html pages. We have installed various forums on the site, but they all fail as FastHosts servers are all on various load balance ... Review by Only one one occasion have I had to wait more than 15 mins to get through on the phone to Fasthosts. On each and every occasion that I have contacted Fasthosts their staff have been more than knowledgable on every aspect. I dont work for them I just feel they have obviously received some bad press o ... Review by I moved to Fasthosts (www.fasthosts.co.uk) from BT as my domain was hosted by their sister company and the hosting was being offered within the broadband fee. When they took a duplicate payment out of my account and didn't respond to my customer service emails about it, I started looking for a b ... Review by We decided to switch all our customer hosting packages over to fasthosts so that we could reduce costs and have all our hosting under one roof. The web servers were constantly down, the message "waiting for server" on our screens. The email servers would also only allow our clients machines to d ...
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I have had a Reseller account with Fasthosts for about 5 years now.
Generally I've not had too many problems with them and on the odd occasion I've had to resort to using their tech support I've found them pretty competant and didn't have to wait long (looking at the rest of the comments here, perhaps I was the lucky one!!)
The thing that I want to warn people about is a section in Fasthosts T&C's which basically says "only web-viewable content may be put on our servers".
This is a bad trap to fall into. One of my customers had his 'hobby site' on my Reseller account and it was killed without warning. This (of course) happened while I was out of the country on holiday, so I couldn't help him. (His email had also been stopped too of course, which impacted him greatly).
When I got back, after some wrangling with FH support, I found that the problem was that my customer had links on his site to ZIP files for people to download. This (common use for a website) is completely forbidden by Fasthosts. If you're doing it already, you'll get away with it for as long as they don't notice.
Now my customer wrote his own little applications for generating Dungeons & Dragons type game characters, maps etc. It didn't contain anything copyrighted by anyone else, it was all HIS OWN source code and he was even giving the utilities away for free. The ZIPs were not password protected and they weren't causing any 'unfair' use of bandwidth or storage as they were getting low to moderate traffic.
It seems that they'd just decided to pull the plug because they could.
Fasthosts were totally unwilling to show any compromise whatsoever with my customer. They wouldn't even examine the zip files to see that we were telling them the truth about their content.
Net result - I lost a paying customer and now whenever I get a new one I have to quiz them about their website content and risk losing their business.
If I could find a lerss restrictive service elsewhere with ASP scripting, unlimited mailboxes, unlimited domains etc. I'd do it tomorrow.
I begrudge paying these "jobs-worths" good money, but feel trapped.
Paul.
Posted by: Paul | 12/02/2008 at 05:28 AM
Fasthosts really you can join them thats the easy part, any body tryed leaving them? well i would like to say they will cancell your account but they will have your card details on there system and yessss! they will carry on billing!!! If you do a charge back you will end up fasthosts charching you for that.
Have you cancelled your card details yet!!!
CHECK THIS YOU HAVE BEEN WARNED!!!
Posted by: adam | 03/27/2009 at 01:26 PM
dial direct fast hosts 01452541499
Posted by: mike | 08/14/2009 at 05:20 AM
I was a FastHosts for months, until I realized they were
taking a lot of extra money out of my bank account for no reason!!
They threatened and blackmailed me, threatening to cancel my Hosting if I reported the theft and made a big deal out of it. :(((
So far, FASTHOSTS have taken an extra £1600 out of my bank account for no reason!!
Posted by: FASTHOSTS SUCKS!! | 10/14/2009 at 06:39 PM